Contact Us

Please contact us via email at walletrecoveryservices@gmail.com
All initial contact should be through this email address, please do not use social media like Twitter for this purpose.

If you have forgotten your password, and you are sending us a wallet, then please include the following information:

  1. 1
    Coin type (eg BTC, ETH, XTZ etc)
    Wallet type (eg Bitcoin Core, Ledger/Trezor, MyCryptoWallet, Blockchain.com, Electrum, Wasabi, etc)
    Number of coins/value
  2. 2
    The wallet itself attached to the email thread
  3. 3
    Some idea of your recollection/knowledge of the possible passwords
    Eg Your 6-10 best guesses as to the likely password

The more password information you can send us the better our chances are of recovering your funds.
This includes as many examples as possible of other passwords in use at the time. Good things to know in some cases are family and pet names, birthdays etc.
Please ensure you use the correct email address. We are walletrecoveryservices with a trailing “s”!

Encrypted Communications via PGP

Sending data via email is not particularly secure.
If you understand and can use PGP for secure transmission of information, then that is the preferred method to send us data and sensitive information for larger wallets. This ensures that no-one can read your message except for us.
We use the Mailvelope Chrome extension along with GMail for sending/receiving PGP encrypted messages
Here is our public key:

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v2.0.22 (MingW32)
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=qtX1
-----END PGP PUBLIC KEY BLOCK-----